LAWMA TRAINS HEALTHCARE WASTE SUPERVISORS ON CUSTOMER CARE RELATIONS
The Lagos Waste Management Authority (LAWMA), today, organised a one-day training for its Healthcare Waste Supervisors on Customer Care Relations, in a bid to enhance communication and service delivery within its operations.
The training, which took place at LAWMA Headquarters, Ijora-Olopa, focused on equipping supervisors with essential skills to improve communication, customer management, and complaint handling, while ensuring strict compliance with healthcare waste procedures and best practices.
Declaring the session open, Mrs. Mojisola Adeleye welcomed all PSP supervisors to what she described as a maiden training session, noting that it was the first of its kind. She emphasised that effective communication between psp supervisors, LAWMA teams, and clients was key to maintaining high service standards across healthcare waste operations in Lagos State.
Participants were taken through practical sessions and discussions on healthcare waste management practices, communication for improved customer relations, handling customer complaints, managing difficult clients, and understanding customer behaviour and satisfaction.
Mrs. Adeleye during her closing remark noted that training like this would henceforth be held periodically to strengthen operational efficiency and field performance.
She also urged supervisors to take photographs regularly for reporting and documentation purposes, especially when anomalies were observed during field operations, stressing that all healthcare facilities, including public ones, were regulated by LAWMA, and any irregularities encountered should be promptly reported.
She further advised against falsifying figures, explaining that accurate data collection was critical for effective waste management. According to her, “The quantity of waste accessed should be what is recorded. Data is vital, and it must not be doctored or forged.”
Mrs. Adeleye concluded by encouraging supervisors to pass across lessons learnt to their drivers and other company representatives, ensuring that best practices were upheld across all levels of operation.
More photos below.
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