By MaryAnn Chukwuma.
The Anambra State Head of Civil Service, Ngozi Anuli Iwouno, Esq., mni, has intensified efforts to safeguard the integrity of retirement benefits processing by warning retiring officers against patronizing middlemen and unauthorized agents promising to fast-track their entitlements.
In a circular issued from the Office of the Head of Service on July 1, 2026, Iwouno expressed concern over increasing reports of fraudulent individuals exploiting intending retirees while also highlighting delays caused by incomplete retirement documentation.
She directed all officers due for retirement to ensure their files contain all required documents, including bank statements covering the last three months before retirement and functional telephone numbers for easy communication.
The Head of Civil Service advised intending retirees to carefully verify that all necessary documents have been submitted before forwarding their retirement files to the appropriate authorities for processing.
Iwouno stressed that retirement benefits processing is an official government responsibility and does not require payment of money, gratification or inducement to any staff, agent or intermediary.
She urged retirees and pensioners to report any pension official or middleman demanding money to facilitate retirement benefits through the designated government hotline, 09070115759.
The circular further directed officers whose retirement files remain unattended in the Pension Department for more than five working days to report directly to the Office of the Head of Civil Service with details of their submission.
She also charged Accounting Officers, Directors of Administration, Heads of Departments and Pension Desk Officers to ensure the circular is widely circulated and strictly implemented across Ministries, Departments and Agencies.
Iwouno reaffirmed the Anambra State Government's commitment to a transparent, prompt and efficient retirement benefits system, assuring retiring officers of continued reforms to enhance service delivery.
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