RENO OMOKRI CALLS ON ATIKU ABUBAKAR TO APOLOGISE TO PRESIDENT TINUBU FOR DISRESPECTFUL ADDRESS. (PHOTO).
....As resident feedback drives direct interventions, PSP monitoring and service improvement across Lagos
The Lagos Waste Management Authority (LAWMA) has handled 2,230 waste-related complaints in the third quarter of 2026, with resident feedback continuing to guide the Authority’s operational interventions and efforts to strengthen waste collection services in Lagos State.
The Managing Director/Chief Executive Officer of LAWMA, Dr Muyiwa Gbadegesin, said on Wednesday that the volume of complaints received through the Authority’s customer care channels provided valuable operational intelligence for identifying service gaps and taking targeted corrective action.
He said, “Every complaint gives us an opportunity to identify where the system is not working as it should and take appropriate action. We are strengthening our response mechanism so that residents’ concerns translate into operational decisions, direct interventions and improvements in service delivery.”
He said that according to the Q3 customer care report, LAWMA recorded 2,791 customer interactions during the period, comprising 2,230 complaints and 561 other enquiries and interactions.
He disclosed that 851 complaints were recorded in July, 567 in August and 812 in September, bringing the total number of complaints received during the quarter to 2,230, out of which 1,291 were resolved, while 939 remained under review at the close of the reporting period.
The LAWMA boss explained that complaints relating to service gaps had informed stakeholders engagement and direct waste evacuation interventions in several communities, including Abraham Adesanya, Isefun, Oshodi, Oke-Ira and Ramoni Ward in Lawanson, where the agency deployed operational resources to address identified waste accumulation and collection challenges.
Gbadegesin said that the Authority was also using complaint patterns and field intelligence to strengthen monitoring of PSP operators, improve service coverage and identify routes requiring additional operational attention.
“We are not looking at complaints merely as figures on a report. We are analysing them to understand recurring service gaps, identify areas requiring direct intervention and hold service providers accountable. Where the capacity or performance of a PSP operator is inadequate, we will take the necessary regulatory and operational steps", he said.
He reiterated that to strengthen service delivery, improve accountability and ensure that operators have the capacity to meet the waste management needs of their assigned communities, LAWMA had continued to review the performance and capacity of PSP operators, with regulatory action recently taken against K-HS Integrated Services (formerly Gboleybos Nigeria Limited), Deshasat Enterprises, Bailas Nigeria Company, Guestimate Environmental Protection Company, Evabol Ventures and Korad Closet Empire Limited, operating in Igbogbo-Baiyeku, Olorunda, Ojo, Orile Agege, Ajeromi-Ifelodun and Ojodu respectively.
He stated that the Authority's response to service challenges extended beyond waste evacuation to include route monitoring, enforcement, advocacy, community engagement and direct operational intervention, as part of a broader effort to strengthen the PSP waste collection system.
While reiterating LAWMA's commitment to building a more responsive, accountable and performance-driven waste collection system, Gbadegesin enjoined residents to continue reporting service gaps through its customer care channels, stressing that accurate and timely feedback helped the Authority identify pressure points and respond more effectively.
Mukaila Sanusi, PhD
Director, Public Affairs
LAWMA
8th October 2026.
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